Aberdeen research is currently conducting research for a soon-to-be-published report titled, “Supporting a Multi-Channel World – Cross-Selling and Up-Selling in the Contact Center.” This report will allow organizations to benchmark their contact centers against contact centers of peers and Best-in-Class companies. Aberdeen will provide survey respondents with a complimentary copy of the report (a $399 value) which is expected to be available June 1, 2008.
Access the survey here through the end of April.
Tags: aberdeen, cmmunications, contact center, siemens, Survey
