Reducing Contact Center Operational Costs and Improving Productivity
Siemens’ attention to customer needs and innovative open solutions win new customer, supersede incumbent technology providers and competitors
Siemens Communications today announced that Insight Financial Credit Union in Orlando, Fla., has chosen Siemens to replace its company-wide communications system. The new HiPath solution improves customer service, saves money and optimizes operational efficiencies.
A rapidly growing credit union in central Florida, Insight Financial wanted a robust and efficient solution to improve its customer service, contact center metrics and disaster recovery capabilities. “Siemens truly listened to our needs, from the sales process and research of our needs, to installation, project management and ongoing support,” said Jody Walls, Vice President of Operations and Chief Operating Officer at Insight Financial. “Everything we were told and sold, Siemens delivered on. They exceeded our expectations.”
